2023 - Dec 21, 2023

We are hiring: Customer Success Manager

Swiss Centers are looking for a Customer Success Manager. The position is based in Shanghai.

For additional information, do not hesitate to contact Mr. Zhen XIAO, CEO, +41 788576007

Application shall be sent to:

zhen.xiao@swisscenters.org until February 1, 2024.


1. Job Description

1.1. Position

The Customer Success Manager will be responsible to develop and acquire customers for SC services, to increase visibility of SC and maintain a strong network with Swiss companies, organizations, and official representations in China, to support business development and follow up on execution of projects. The position is based in Shanghai, and reports to the GM and the CEO.Occasional business trips within China are required.

1.2. Tasks & Responsibilities

  • Represent the Swiss Centers’ image as the 23-year track record China expert and reliable long-term partner, which provides quality services to Swiss companies for their success in China.
  • Develop leads and acquire customers who need advice and practical support in doing business with/in China, be it to enter/access the market, to setup offices or plants, to develop partnerships or to improve operations, among others.
  • Actively participate in the development of the Swiss Centers’ activities, by reinforcing existing services or working on new ones in order to continue to respond optimally to the demands of potential clients.
  • In charge of events and delegations, take care of the organizations and ensure high quality of the program, content and customer satisfaction.
  • Contribute to marketing & sales activities both offline (e.g. CIIE, pop-up stores) and online (e.g. WeChat Store, Video channel), to promote Swiss brands and products to Chinese consumers.
  • Develop and maintain good relations with the Swiss companies and business communities, as well as Swiss Embassy and Consulates, Swissnex, Swisscham, Swiss Club, among others and develop cooperation and partnerships.
  • Support in marketing activities such as newsletters, Press Releases, and social media postings, as well the research work as in annual business survey or for specific projects.
  • Support the business development and strategic projects of the Swiss Centers.
  • Support the management team on daily operations ensure smooth process, quality services, budget control, and overall team working spirits.
  • Support the team when needed and to help to ensure good communications with members, customers, and partners.


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